Privacy Policy

Welcome to LA DOS.

LA DOS respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, place an order, or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Company Information

LA DOS
Wittevrouwensingel 61
3572 CB Utrecht
The Netherlands

BTW: 803599481
KVK: 99923734
IBAN: NL07ABNA0154358959

Email: info@la-dos.com
Website: www.la-dos.com

2. Personal Information We Collect

When you visit or make a purchase through our website, we may collect the following information:

Information You Provide

Full name
Shipping and billing address
Email address
Phone number
Payment information
Order details

Automatically Collected Information

IP address
Browser type and device information
Website behavior and interactions
Cookies and analytics data
Referral sources and browsing activity

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Manage payments and deliveries
Improve our website and customer experience
Send order confirmations and shipping updates
Send marketing communications if you subscribed
Prevent fraud and unauthorized transactions
Comply with legal and tax obligations

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

Your consent
Performance of a contract
Legal obligations
Legitimate business interests

5. Payments

Payments made through our website are processed securely through trusted third-party payment providers. We do not store full payment card details on our own servers.

Depending on the selected payment method, payments may be processed through services such as:

Shopify Payments
Apple Pay
Google Pay
Shop Pay
Credit Card payments
iDEAL
Klarna
PayPal
Stripe

These payment providers maintain their own privacy and security policies.

6. Shopify Hosting

Our webshop is hosted through Shopify. Shopify provides the online e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify’s data storage systems, databases, and secure applications.

7. Marketing & Advertising

If you subscribe to our newsletter or marketing communications, we may send updates regarding:

New collections
Promotions
Campaigns
Brand news

We may use marketing and analytics tools such as:

Meta Pixel
Google Analytics
TikTok Pixel

These tools help us improve advertising performance, understand customer behavior, and optimize the user experience.

You can unsubscribe from marketing emails at any time through the unsubscribe link included in our emails.

8. Cookies

Our website uses cookies and similar technologies to improve website functionality and user experience.

Cookies may be used for:

Website functionality
Shopping cart performance
Analytics and statistics
Personalized advertising
Marketing and retargeting

You can manage or disable cookies through your browser settings.

For more information, please refer to our Cookie Policy.

9. Sharing Your Information

We do not sell or rent your personal information.

We only share information with trusted third parties when necessary to operate our business, including:

Payment providers
Shipping and logistics partners
Marketing platforms
Analytics providers
Website hosting services

These parties only receive information necessary to perform their services.

10. International Data Transfers

Some third-party providers may process or store data outside the European Economic Area (EEA). When this happens, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR regulations.

11. Data Retention

We retain personal data only as long as necessary for:

Order fulfillment
Customer service
Legal and tax obligations
Fraud prevention
Business administration

12. Your Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Request data portability
File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise your rights, please contact:
info@la-dos.com

13. Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no online platform or transmission can ever be guaranteed to be 100% secure.

14. Third-Party Links

Our website may contain links to external websites or services. LA DOS is not responsible for the privacy practices or content of third-party websites.